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Capability Network Customer & Channels Analyst - Genesys (US flexible)

Accenture


Location:
San Diego, CA 92108
Date:
06/12/2018
2018-06-122018-08-11
Apply on the Company Site
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Job Details

Organization: Accenture Strategy - Capability Network Customers & Channels Analyst
Travel Required: 80-100% travel

About Accenture
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com
Looking for a rewarding career with global impact? Then consider Accentures rapidly expanding Capability Network with approximately 3,000 Management Consulting and Strategy professionals (we like to call them rock stars!) based in a network of prominent locations around the world. Capability Network Professionals.
Love the variety and excitement of moving from project to project
Thrive in a fast-paced, inclusive environment with countless opportunities to learn and grow
Collaborate with diverse organizations on groundbreaking projects
Enjoy the camaraderie of working together towards a common goal and forming lasting friendships
If this sounds like the right team for you, we invite you to read on - and visit www.accenture.com/capabilitynetwork

Job Description
A professional at this position level within Accenture has the following responsibilities:
Work closely with Accenture leadership and management team through capability assessment, solutioning, and delivery of Genesys on-premise or pure cloud solutions
Support proposal leads in analyzing clients requirements, preparing proposals and response for RFPs
As a Genesys SME, design and build Genesys powered Omni-channel solution for our client to manage and route various customer touchpoints and channels
Work directly with client team to document functional/non-functional requirements, design workflows, build solution and provide QA support
Build application modules, troubleshoot issues and identify resolutions
Coordinate with offshore team through any client clarifications and dependencies
Participate in Research and Development of Assets and Point of Views focused on Customer Service Channels and Operations
Collect, formulate, and disseminate best practices on solution positioning and delivery for customers and formulate into intellectual property to grow our practice
Apply on the Company Site
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