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Network Operations Senior Engineer


Bethesda, MD 20814
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Job Details

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.Operations professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process outsourcing services, including finance and accounting, procurement and human resources. Depending on the role, Outsourcing professionals may be based at a clients office or in one of Accentures 50 delivery centers around the world.

The Network Operations Senior Engineer will support and maintain network infrastructure and monitor network performance for a premier client of Accenture. This role will be a service delivery position responsible for network operations, client communication, and delivery of network services within pre-determined SLAs. Other responsibilities include:

Key Responsibilities:
Will function in a customer facing role and therefore expected to be approachable and service minded.
Provide Tier 2 engineering support during critical operational incidents as necessary.
Support the architecture team during the transition into production.
Maintains current network infrastructure and leverages the manufacturer for advanced support.
Maintains high network availability for redundancy and resilience.
Understands and accounts for peak load and manages peak load events
Follows Standard Operating Procedures (SOPs) for operational efficiency.
Optimizes, implements and monitors network performance.
Maintains and reacts to Enterprise grade network monitoring system.
Assists in the deployment of network equipment for new office build outs, domestically and internationally.
Assists in the deployment of WAN circuits, including MPLS VPNs and P2P IPsec circuits.
Review and audit router ACLs for user access.
Helps with security audits of the network system and improves the security posture.
Manages the wireless infrastructure, from implementation and optimization to daily operational support.
Tests disaster recovery setups both on a global and on a site by site basis.
Teams with technical engineers and the service desk to ensure the coordinated management of incidents
Develops and maintains knowledge of Incident Management Tools, Knowledge Management tools and of the monitoring procedures and business environment
Seeks opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback
Identifies trends in repeat and critical errors
Supports in the automation of the routing or fixing of incidents through accurate recording of information and trending of operational peaks and troughs
Able to interpret system errors at a basic level assess the risk of events and escalate appropriately to protect client services.
Support and resolve PCI and SOX compliance regulations as related to the clients global network.
Will use project lifecycle methodology including the creation of project plans, charters, budgetary estimates, and network documentation.
Recommend and lead changes to project methodology as appropriate.
Coordinate other technical and PM resources to deliver solutions that follow best-practice standards.
Participate in strategic planning process and assist with managing strategic vendor relations.
Participate in team initiatives with other engineers for new technology introductions / deployments, and establishing standard architectures that align with best practice principles
Provide and update training materials and documentation
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