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Service Delivery Team Lead


Knoxville, TN 37921
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Job Details

Role: Service Delivery
Team Lead

Location: Knoxville, TN

Join Accenture and help
transform leading organizations and communities around the world. The sheer
scale of our capabilities and client engagements and the way we collaborate,
operate and deliver value provides an unparalleled opportunity to grow and
advance. Choose Accenture, and make delivering innovative work part of your
extraordinary career.

People in our Client Delivery & Operations career
track drive delivery and capability excellence through the design, development
and/or delivery of a solution, service, capability or offering. They grow into
delivery-focused roles, and can progress within their current role, laterally
or upward.

Role Responsibilities

+ Handles daily supervision of a team (e.g. delivery, process, etc.)

+ Manages the workload of the team, makes work assignments and oversees the
development of team members

+ Acts as escalation point for issue resolution for the Billing Agents

+ Manages effective internal and external client relationships within a
defined area of responsibility

+ Provides strategic direction for the project

+ Exercises consistent judgment and discretion while delivering on team
SLAs as defined within the project directly related to management policies and
the general operations of the business

Apply on the Company Site
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