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ServiceNow Pre-Sales Support Architect - TSS


Phoenix, AZ
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Job Details

Description Title: ServiceNow Pre-Sales Support Architect - TSS
Location: USA
Job Number: 00516269

Career Track: Client Delivery & Operations

Role: ServiceNow Pre-Sales Support Architect - TSS

Location: USA - Remote

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.



We count on your experience, knowledge, and leadership skills when you support our ServiceNOW BPO Sales opportunities. You will support our BPO Sales and Solutioning Team as the responsible Technical Architect in complex pre-sales/RFP processes involving ServiceNOW technologies and/or other BPO technologies. Key activities include

+ Manage and coordinate involved technology teams in on- and offshore locations across multiple regions.

+ Develop technical solution design and create corresponding cost estimates

+ Present and discuss solutions with client executives

+ Present technology solution to internal executive approvers

+ You will help our clients to simplify and improve their operations by developing business cases, analyzing clients as-is processes and creating technology solutions that support the client business drivers.

+ In doing so, you will facilitate client workshops, document business requirements and develop them into a proposed business case and solution design.

+ You will act as customers’ key contact on the proposed technology solution.

+ You will be responsible for transitioning the solution to the mobilization team for implementation upon contract signature.


Basic Qualifications:

• Minimum of 5 years of experience with Solution Architecture or Business Consultant in a client facing capacity

• Minimum of 5 years of experience with ServiceNow Administration

• Minimum of 4 years of experience with Designing and Deploying Voice Systems

Professional Skill Requirements:

• ServiceNow System Administration Certification desired

• Ability to be flexible and work analytically in a problem-solving environment

• Excellent communication (written and oral) and interpersonal skills

• Strong coaching and project management skills

• Strong organizational, multi-tasking, and time-management skills

_Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status)._

_Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration._

_Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities._

_Equal Employment Opportunity_

_All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._

_Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process._

_Accenture is committed to providing veteran employment opportunities to our service men and women._

Job: Business & Technology Integration

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