1+ months
2018-06-122018-09-10

Technology Delivery & Operational Excellence Manager (Multiple Positions)

Phoenix, AZ 85067
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Position Title:


Technology Delivery & Operational Excellence Manager (Multiple Positions)


Responsibilities:


Technology Delivery & Operational Excellence Manager (Multiple Positions) (Accenture LLP; Phoenix, AZ): Deliver IT production systems and services based on operational requirements by driving incident, issue, investigation, and restoration for Accenture or our clients. Design, architect, and develop tools to help facilitate process improvement and assist clients in improving existing processes. Implement digital technology applications including Web and Mobile App. Work on root cause analysis, deep dive on incident reduction, continuous improvement initiatives, and optimize environments for operations stability. Operate IT production services according to protocols and Service Level Agreements (SLAs), and improve SLA. Monitor systems and trends, and prevent occurrence of incidents, problems and errors, and improve overall performance. Identify and assess complex problems and create solutions that require in-depth evaluation of variable factors which are implemented by the team. Act independently to determine methods and procedures on new assignments. Adhere to strategic direction set by senior management. Interact with client or internal senior management.






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Technology Delivery & Operational Excellence Manager (Multiple Positions)

Accenture
Phoenix, AZ 85067

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